| ordering | shipping | samples |
| payment options | shipping offers | copyright |
| order confirmation | international orders | contacts us |
| guarantee | holiday shipping | custom orders |
| privacy and security |
contact information
- - telephone
- 305-815-4113
- hours: 9:00 AM to 6:00 PM Eastern time, Monday thru Friday.
- If you are unable to reach us please leave a message so we may call you back.
- - fax
- 305-238-0515
- - postal address
- P.O. Box 56-5716
- Miami, Florida 33256
- sales :
sales@jenarichards.com
order information or custom orders: order@jenarichards.com - customer service and returns:
customerservices@jenarichards.com
website information or problems: jrwebmaster@jenarichards.com
- order online: we encourage you to order online for the fastest possible service. All online orders are processed by VeriSign payment services, a secure SSL server. Please fill out our online order form and submit it. Your order will be shipped within 2 to 3 business days unless otherwise specified or it is a custom order.
Occasionally, there may be information on our website which contains errors which may relate to pricing, availability or descriptions. Jena Richards reserves the right to update and change information without prior notice, including any errors or omissions to the website.
- sales tax: a sales tax of 7.0% is applicable to all orders shipped to Florida addresses. Sales tax is not charged on shipments to recipients outside the state of Florida.
- cancelled orders: all cancelled orders will be charged a 5% processing fee.
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After placing your order you will receive a confirmation via email within 24 hours from Jena Richards. Your order will be shipped within 2 to 3 business days unless otherwise specified. You will receive an email confirmation that your order has shipped.
Jena Richards accepts Visa, MasterCard and American Express credit cards only. We do not accept cash, checks or COD.
We at Jena Richards value your privacy. We will not collect, share, sell, transfer or distribute names, personal information or email addresses which come through our system. Your order is very secure. Jena Richards uses a secure order form so you may purchase our products. Any financial or contact information that is collected is used solely for billing and shipping purposes. We go to great lengths to keep your financial information private and safe. If our security is ever breached, it will cost you nothing.
This site is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Secure mark appears only when a web site meets the McAfee Secure standard. If you have any questions concerning our privacy and security policy please feel free to contact us at customerservices@jenarichards.com or click on the seal below for verification.
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Please note that the processing times may vary by product, as stated on each page. The time it takes to process your order does not include the shipping time. Please select the appropriate shipping method for your order to arrive in time for your event. Our products are shipped from various warehouse locations within the USA. If you need your items by a specific date please email us at order@jenarichards.com so that we may assist you in selecting the best option for your needs.
Jena Richards offers USPS and FedEx shipping options for all orders within the continental United States. Occasionally we may substitute one shipping company for another. At this time we are unable to ship to P.O. Boxes and APO addresses via FedEx. Orders shipped to Alaska and Hawaii are shipped via Priority Mail. Please note that orders which are processed with the incorrect shipping option or orders that are cancelled may be assessed a processing fee.
International orders are shipped via U.S. Postal Service. Please select a USPS shipping option at checkout. There may be duties and taxes imposed on international orders that are not reflected in our prices and are the responsibility of the recipient. Please check with your customs office for those charges.
Shipping Notification - you will receive an email with a tracking number when your order ships.
Rush Orders - If you need expedited service please contact us at 305-815-4113 or email us at customerservices@jenarichards.com so that we may confirm the best service choice to meet your needs. Please note that orders where expedited shipping has been selected and are received before 12:00 pm Eastern time will be shipped the following business day. Orders received on weekends or holidays will be shipped the next business day.
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USA Shipping;
Priority Mail - 2
to 3 days to most destinations
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| International Shipping; Priority Mail International - estimated delivery time 6 to 10 business days |
| Please note this is time in transit only and does not include the processing time specified on each page. For additional information please visit www.usps.com |
| FedEx Home Delivery Service Details |
| Delivery Times | 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Check transit times. |
| Service Days | Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m. |
| Delivery Area | Available throughout all 50 states. |
| Package Size and Weight | Up to 70 lbs.; 108" in length; 165" in length plus girth (L+2W+2H). |
| Exceptions | FedEx Home Delivery cannot deliver to P.O. boxes. |
| FedEx 2Day Service Details |
| Delivery Times | By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Check transit times. |
| Service Days | Monday–Friday. |
| Delivery Area | Available throughout the 48 continental states. |
We are not responsible for merchandise which arrives late due to circumstances beyond our control. We do not provide expedited shipping for replacement orders due to delays caused by the shipping carrier.
All claims on lost/stolen domestic packages are subject to the terms of the shipping agent. If you believe your package to be lost or stolen, we can track the package for you and we can file a claim for you through the shipping agent. You may also file a claim yourself with the shipping agent. Jena Richards is held harmless for packages that are lost and stolen in transit and not insured by the shipping agent. Jena Richards will supply proof of shipment and/or proof of delivery in the form of a tracking number, a ship log with a tracking number, and/or a delivery confirmation number (USPS).
Ground shipping for orders in the continental US.
We appreciate your business and are pleased to offer the following ground shipping options for orders shipped within the 48 continental United States:
- all orders within the 48 continental United States over $100.00, please select the "OVER $100 shipped in the USA - SHIP100" at check out.
- all orders within the 48 continental United States under $100.00 please select the "Flat Rate in the USA" option at checkout
Please note that other shipping options including 2nd Day Air & Next Day Air are available at checkout. These offers do not apply to wholesale orders or any order that may have additional discounts.
International orders are shipped via U.S. Postal Service Priority Mail International, please select the USPS international shipping option at check-out. Shipping charges are automatically calculated on your order form at check out. There may be duties and taxes imposed by your government on international orders that are not reflected in our prices and are the responsibility of the recipient. Please check with your customs office for those charges. The "Bill To" and "Ship To" addresses must be the same for all International orders. For any questions you may have please email us at customerservices@jenarichards.com. International orders are final sale. Please use care when choosing these items.
| Priority Mail International - estimated delivery time 6 to 10 business days. Please note this is time in transit only and does not include the processing time specified on each page. |
If, for any reason, you would like to return or exchange your purchase, please do so with in 7 days of product receipt. A 15% restocking fee will apply to all orders returned for credit. The restocking fee does not apply to exchanged items. Shipping charges will not be refunded. A credit will be issued to the credit card used for the purchase of the order. To return your purchase see instructions below....
We reserve the right to refuse the return or exchange of any merchandise which does not meet the conditions below.
Returned merchandise must be in the original packaging. Items that are in bags or individually packaged and sealed will not be accepted for credit or return if any seals are removed or broken. Items that are deemed to have been used or not in "new" condition will not be refunded. Items listed on "special" are non-returnable and non-refundable. Jena Richards will not be responsible for sending back non-returnable items to the customer.
All custom and special orders such as cookies, engraved and personalized items are not returnable. International orders are final sale. Please use care when choosing these items.
To return your purchase: please repack the item in it's original packaging and place in the original shipping box with a copy of the invoice.
1- Please request a Return Authorization Number (RA #) via email from order@jenarichards.com within 3 days of receipt of your shipment and specify if you are requesting a replacement or a refund. All returns must be received within 10 days from the date the RA # is issued. Please note items which are returned after the RA # has expired will not be credited or returned.
2- Mail to: Jena Richards, Inc., PO Box 565716, Miami, FL 33256 via USPS or the address on your shipment..
3- For your security, please return your purchase, shipping prepaid by you, with an insured courier such as UPS, USPS or FedEx and retain your receipt. This will protect you in case of damage or loss in transit. Items that have been damaged in return transit are the responsibility of the sender and are non-returnable. Jena Richards will not be responsible for sending back non-returnable items to the customer.
4- All claims on lost/stolen domestic packages are subject to the terms of the shipping agent. If you believe your package to be lost or stolen, we can track the package for you and we can file a claim for you through the shipping agent. You may also file a claim yourself with the shipping agent. Jena Richards is held harmless for packages that are lost and stolen in transit and not insured by the shipping agent. Jena Richards will supply proof of shipment and/or proof of delivery in the form of a tracking number, a ship log with a tracking number, and/or a delivery confirmation number (USPS).
We welcome custom and special orders. Please use care when choosing these items. All custom and special orders, ring pillows, soaps, candles, cookies, personalized and engraved items, are not returnable. Clearance items and International orders are final sale.
Please email sales@jenarichards.com with your custom order requests or call us.
We at Jena Richards want you to be completely satisfied with your purchase!
If you wish to exchange your purchase we will do so with no additional charges.
If you are returning your purchase for a refund, a credit will be issued to the credit card used for the purchase less a 15% restocking fee not including the shipping charges. Please refer to "returns" for information on how to return an item.
We do not offer samples at this time.
The content of our website including our images are the property of Jena Richards, Inc. which is protected by United States and International copyright laws. You may print copies of our pages from our website for personal purposes only. Any use of our website including coping our photographs for commercial use is strictly prohibited without written consent from Jena Richards, Inc.
Again, thank you for shopping at Jena Richards.